Privacy Policy

1. Introduction

At Open LLM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services. By accessing or using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services. The information we may collect includes:

2.1. Personal Information

Account Information: Email address, name, username, and contact information when you create an account
Payment Information: Credit card details, billing address, and transaction history (processed securely through Stripe)
Profile Information: Information you provide in your user profile, including profile pictures and biographical information
Communications: Information you provide when contacting our support team or participating in surveys

2.2. Usage Information

Service Usage: Information about how you use our services, features you access, and queries you make to language models
Log Data: Server logs, IP address, device information, browser type, referring/exit pages, and operating system
Performance Data: Information about the performance of our services, including error reports and usage statistics
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

2.3. Content Information

Model Inputs: The prompts, questions, or instructions you provide to our language models
Model Outputs: The responses generated by our language models based on your inputs
Uploaded Content: Any content, including documents or data, that you upload to our services for processing

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1. Providing and Improving Our Services

Delivering our services and features to you
Processing transactions and managing your account
Personalizing your experience with our services
Analyzing and improving the performance and functionality of our services
Developing new features, products, and services

3.2. Communications and Support

Responding to your inquiries and support requests
Sending administrative messages and service announcements
Providing information about new features, products, or services (with your consent)
Conducting surveys and collecting feedback

3.3. Security and Legal Compliance

Protecting the security and integrity of our services
Detecting, preventing, and addressing fraud, abuse, and security issues
Enforcing our Terms of Service and other legal agreements
Complying with applicable laws, regulations, and legal processes

3.4. Model Training and Improvement

Unless you explicitly opt out, we may use your non-sensitive interactions with our services to:

Train and fine-tune our language models
Improve the accuracy and relevance of model responses
Develop new AI capabilities and features
Conduct research related to natural language processing and AI

4. How We Share Your Information

We may share your information in the following circumstances:

4.1. With Service Providers

Third-party vendors who provide services on our behalf, such as payment processing, cloud hosting, and customer support
Analytics providers who help us understand how our services are used
These service providers are authorized to use your information only as necessary to provide services to us

4.2. For Legal Reasons

To comply with applicable laws, regulations, or legal processes
To enforce our Terms of Service and other legal agreements
To protect the rights, property, or safety of Open LLM, our users, or others
In connection with a merger, acquisition, or sale of assets, with appropriate safeguards for your information

4.3. With Your Consent

We may share your information with third parties when you have given us your consent to do so. We will always seek your permission before sharing your information in ways not covered by this Privacy Policy.

4.4. Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive information in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Monitoring for suspicious activities and unauthorized access attempts
Employee training on privacy and security practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1. Access and Portability

The right to access personal information we hold about you
The right to receive your personal information in a structured, commonly used format

6.2. Correction and Deletion

The right to correct inaccurate or incomplete personal information
The right to request deletion of your personal information under certain circumstances

6.3. Restriction and Objection

The right to restrict processing of your personal information
The right to object to processing of your personal information

6.4. Opt-Out Options

Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly
Model Training: You can opt out of having your interactions used for model training by adjusting your settings in your account preferences
Cookies: You can manage cookie preferences through your browser settings

To exercise these rights, please contact us at privacy@openllm.site. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@openllm.site, and we will take steps to delete such information.

8. International Data Transfers

We operate globally and may transfer your information to countries other than your country of residence. These countries may have different data protection laws than your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we use standard contractual clauses approved by the relevant authorities or other appropriate legal mechanisms to protect your information.

9. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our ongoing relationship with you
Legal obligations to retain data for certain periods
Statute of limitations under applicable law
Resolution of disputes or potential legal claims
Our legitimate business needs

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will post the revised policy on our website with an updated effective date. If we make material changes, we will notify you through our services or by other means, such as email, before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices and your privacy rights and choices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@openllm.site
Address: Open LLM Privacy Team, 123 AI Street, Suite 456, Technology Park, CA 94000, USA
Data Protection Officer: For privacy-specific concerns, you can contact our Data Protection Officer at dpo@openllm.site

For users in the European Union, please note that you have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information does not comply with applicable law.

Last updated: April 6, 2025